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How to Order:
To place a secure order on our online store select your items and
place them in your cart. When ready, click on the check out option.
You must then choose the type of shipping and click the reset button.
To continue, select check out. You will be then asked for your login
ID and password to complete the transaction. If you are a new customer
you will be prompted to enter your billing information to complete
your purchase. You will receive a confirmation email from our store
and your tracking number. This is a very quick and easy process.
If you experience any problems while ordering or simply would like
to place your order over the phone, you may call our toll free number
at 1-888-251-0404. Please have your credit card
ready as well as the items ID, name and sizes you’d like to
purchase.
Payment Options:
We currently accept Visa, Mastercard and American Express (preferred).
Customers credit cards will be billed as Honeycomb Children's. We
also accept Paypal payments for your convenience. Please email us
your order first, we will then send you an invoice with your total
balance and instructions to pay via Paypal.
WE OFFER A 100% SATISFACTION GUARANTEE.
We will gladly accept returns within 15 days of the original purchase. Items must be unworn and unwashed with all intact tags on the garment and accompanied by the completed return form and receipt. If the item was received as a gift we will issue a store credit to the recipient as long as the request for credit is received within 15 days of the original purchase. Please be sure to follow the return procedures in order
to ensure proper credit for returned merchandise.
All items are properly inspected before shipping, however if you receive the wrong item or find that your item is defective you must notify us inmediately upon receipt of your order to ensure that a exchange or proper credit is posted. We will not issue a refund or exchenge the item if we are not notified upon receipt.
Sale items may be exchange for size or store credit only.
1. E-mail customerservice@honeycombchildrens.com
State full name as it appear on the credit card you ordered from.
Order number
Reason for the return
2. You will receive a return e-mail with the return authorization approval number. The return authorization number must be marked on the outside of the box when return is sent to us.
3. Send the return merchandise to:
Honeycomb Children’s
98 Downs Rd
Airville, PA 17302
4.Once we receive the return, your account will be credited. Please note merchandise that is damaged, worn, stained or with unattached or missing tags will not be accepted for returns.
Special occasion and holiday garments, Christening gowns may be exchange for size or store credit only. Honeycomb Children's will not accept returns after the christening date. Clearance items and shipping
costs are not refundable.
Honeycomb Children‘s reserves the right to collect certain information from our visitors that allows us to improve and customize your online shopping experience. We may also email you about our products and promotions. All information will be handled responsibly as we are committed to maintaining complete and strict privacy of all personal information collected through our website. Customer information will not be distributed or sold to any third party for any reason. All sensitive payment information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
We reserve the right to modify our policies at any given time.
We value your opinion and are interested in your experience as a customer. Please send us your feedback to customerservice@honeycombchildrens.com or write to:
Honeycomb Children’s
98 Downs Rd
Airville, PA 17302
Toll Free:
Most orders received Monday through Friday, are processed and shipped within 1 to 2 business days unless noted on the item description.
Standard Delivery
Orders shipped Standard service should be delivered within 3 to 5 business days to most areas within the USA. Please allow enough time for delivery if item is not available for inmediate shipping as noted on the description.
Canada priority orders are delivered within 4-8 business days.
(No tracking number is provided for Global Priority mail).
International Global Express Mail is delivered within 3-6 business days to most areas.
(tracking number provided)
Order Amount = Standard Delivery Charge
$0 - $50 = $6.95
$50.01 - $150 = $7.95
$150.01 - $250 = $7.95
$250.01 - $350 = $8.95
$350.01 - $500 = $10.95
$550.01 and over = Free shipping (except on wholesale accounts)
Express Delivery
Orders shipped Express Service are delivered within 1 business day by 3:00 p.m. to most areas. Order must be placed before 12:00PM EST for Express Service delivery. To determine Express Delivery rates, simply add $18 to the Standard shipping charge. Express delivery is limited in select areas.
Some areas will not guarantee overnight service. If you need to have your item by a particular date please let us know at the time of order so we can adjust your shipping accordingly.
2nd Day Delivery
Orders shipped 2nd Day Service are delivered within 2 business days to most areas. Order must be placed before 2:00PM EST for 2nd Day Service delivery. To determine 2nd Day Delivery rates, simply add $13
to the Standard shipping charge. 2nd Day delivery is limited in select areas.
We will email you an order receipt and confirmation.
Please make sure that your server does accept our e-mails.
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